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70-272 Supporting Users and Troubleshooting Desktop Applications in Windows XP Practice-Lab
The 70-272 Practice-Lab will provide you with the necessary platform to gain hands on skills in Windows XP professional. By completing the lab tasks you will improve your practical skills in configuring and troubleshooting applications, resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications and configuring application security.
These same tasks will help you understand the objectives and competencies required by the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System certification exam.
Official Microsoft Website Link
Practice-Labs is the home of practical IT learning, our service provides users with a platform to learn, discover and improve practical IT skills.
Activities covered in this course
The following bulleted objectives are covered in this course. These objectives are all practical related and may have some introductory content.
Configure and troubleshoot Office applications
- Answer end-user questions related to configuring Office applications
- Set application compatibility settings
- Troubleshoot application installation problems
- Configure and troubleshoot e-mail account settings
- Configure and troubleshoot Internet Explorer
Configure and troubleshoot Outlook Express
- Answer end-user questions related to configuring Outlook Express
- Configure and troubleshoot newsreader account settings
- Configure and troubleshoot e-mail account settings
Configure the operating system to support applications
- Answer end-user questions related to configuring the operating system to support an application
- Configure and troubleshoot file system access and file permission problems on multiboot computers
- Configure access to applications on multiuser computers
- Configure and troubleshoot application access on a multiple user client computer
Resolve issues related to Office application support features
- Tasks include configuring Office applications and interpreting error messages
Resolve issues related to Internet Explorer support features
- Tasks include configuring Internet Explorer and interpreting error messages
Resolve issues related to Outlook Express features
- Tasks include configuring Outlook Express and interpreting error messages
Resolve issues related to operating system features
- Tasks include configuring operating system features and interpreting error messages
Resolve issues related to customizing an Office application
- Answer end-user questions related to customizing Office applications
- Customize toolbars
- Configure proofing tools
- Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data
- Personalize Office features
Resolve issues related to customizing the operating system to support applications
- Answer end-user questions related to customizing the operating system to support an application
- Customize the Start menu and taskbar
- Customize regional settings
- Customize fonts
- Customize folder settings
Identify and troubleshoot
- Name resolution problems
- Nnetwork adapter configuration problems
- LAN and Routing and Remote Access configuration problems
- Network connectivity problems caused by the firewall configuration
- Locally attached devices
Identify and troubleshoot problems related to security permissions
- Answer end-user questions related to application security settings
- Troubleshoot access to local resources
- Troubleshoot access to network resources
- Troubleshoot insufficient user permissions and rights
Identify and respond to security incidents
- Answer end-user questions related to security incidents
- Identify a virus attack
- Apply critical updates
- Manage application security settings